Privacy Policy

Welcome to our Ayurvedic wellness platform. We value your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use and protect your data when you visit our website, purchase medicines, book consultations or participate in our initiatives like the Thanal Programme and 1000 Baby Treatment Program.

1. Information We Collect

We collect the following types of information to provide our services effectively:

• Personal Information: Name, phone number, email, address and payment details when you place an order or book a consultation.
• Medical Information: Prescriptions, health history and consultation details (only for medical guidance and order verification).
• Technical Information: IP address, browser type and device information when you visit our website.
• Transaction Details: Order history, payment status and shipping details.

All sensitive medical information is handled with strict confidentiality and shared only with our certified Ayurvedic doctors for treatment purposes.

2. How We Use Your Information

We use your information for:

✅ Processing medicine orders and verifying prescriptions.
✅ Booking and managing doctor consultations.
✅ Providing personalized Ayurvedic recommendations.
✅ Organizing and managing the Thanal Programme and other wellness initiatives.
✅ Improving our website experience and customer support.
✅ Sending order updates, newsletters and promotional offers (you can opt out anytime).
✅ Ensuring compliance with legal and regulatory requirements.

3. How We Protect Your Information

We implement strict security measures, including:

🔒 SSL encryption to protect online transactions.
🔒 Restricted access to medical records, shared only with certified Ayurvedic doctors.
🔒 Secure storage of data, preventing unauthorized access or misuse.

Your information will never be sold, rented or shared with third-party advertisers.

4. Prescription and Health Data Confidentiality

• Any prescription uploaded is reviewed only by our certified Ayurvedic doctors.
• Your health information is not shared with anyone except for medical verification and treatment purposes.

5. Payment Security

• All payments are processed through secure and encrypted gateways.
• We do not store your card details; transactions are handled by trusted payment providers.

6. Data Retention Policy

• Your personal data is retained only as long as necessary for order processing, consultations or legal compliance.
• You can request the deletion of your personal data by contacting our support team.

7. Your Rights

You have the right to:

✔ Access your data and request a copy.
✔ Modify your details (such as name, email or shipping address).
✔ Request deletion of your data, except where required for legal or medical compliance.

8. Third-Party Services

We may use trusted third-party services (e.g., payment gateways, courier partners) to fulfill our services. These third parties follow strict data security guidelines.

9. Cookies & Tracking Technologies

• We use cookies to improve your browsing experience by:
   Keeping you logged in during sessions.
• Remembering your preferences for faster checkouts.
• Analyzing website traffic to enhance our services.

You can manage or disable cookies through your browser settings.

10. Participation in Our Social Initiatives

• Thanal Programme: If selected for free treatment, your basic details may be recorded for administrative purposes, but medical confidentiality is maintained.
• 1000 Baby Treatment Program: Donations made via website purchases are processed securely and participant details remain private.

11. Updates to This Privacy Policy

We may update this policy periodically to reflect changes in our services or legal requirements. Any updates will be posted on this page with a revised effective date.