Order Processing

All orders placed on the Pulamanthole Mooss website are processed after successful payment confirmation. Orders are generally prepared and dispatched within 1–3 business days, excluding Sundays and public holidays.

During high-demand periods, festivals or unforeseen circumstances, dispatch timelines may vary.

Shipping Coverage

Pulamanthole Mooss currently delivers products across India. Delivery to certain remote or non-serviceable areas may depend on courier availability.

Shipping Charges

  • Shipping charges, if applicable, will be clearly displayed at checkout.

  • Any promotional free-shipping offers are subject to terms mentioned during the offer period.

Estimated Delivery Time

Estimated delivery timelines may vary based on location:

  • Within Kerala: 2–7 business days

  • Outside Kerala: 4–14 business days

Delivery timelines are indicative and may be affected by courier operations, weather conditions or regional restrictions.

Order Tracking

Once your order is shipped, tracking details will be shared via SMS, WhatsApp or email (where applicable). Customers are encouraged to track their shipment using the provided details.

Incorrect Address or Contact Details

Customers must ensure that accurate delivery address and contact details are provided while placing the order.

Pulamanthole Mooss shall not be responsible for:

  • Delays or non-delivery due to incorrect or incomplete address

  • Failed delivery attempts due to unavailability of the recipient

Additional charges, if any, arising from re-shipping will be borne by the customer.

Delayed or Undelivered Shipments

While we work closely with our courier partners to ensure timely delivery, Pulamanthole Mooss shall not be held liable for delays caused by:

  • Natural calamities

  • Transport disruptions

  • Regulatory or regional restrictions

  • Courier partner delays

In such cases, we will provide reasonable support to track and resolve the issue.

Damaged or Missing Products

If you receive a damaged, leaked or incorrect product, please notify us within 24 hours of delivery along with clear photos or videos of the package and product.

Claims raised beyond this period may not be eligible for resolution.

International Shipping

Currently, Pulamanthole Mooss does not offer international shipping.

Contact for Shipping Queries

For any delivery or shipping-related assistance, you may contact:

📞 Customer Support / Grievance Contact: +91 94465 67506
📧 Email: info@pulamantholemooss.com

Policy Updates

Pulamanthole Mooss reserves the right to modify this Delivery & Shipping Policy at any time. Changes will be updated on this page and continued use of the Website indicates acceptance of the revised policy.

Last Updated: 01/01/2026