Refund and Cancellation Policy

1. Refund Policy
Due to the nature of Ayurvedic medicines and treatments, we adhere to the following refund policy:

Medicines: Refunds are not applicable for purchased medicines unless:

• The product is damaged during shipping.
• You received an incorrect product.
• The product has expired upon delivery.
  In such cases, you must report the issue within 48 hours of delivery to be eligible for a replacement or refund.

Consultation Services: Fees for consultations are non-refundable once the appointment has been confirmed or the service has been provided.

2. Cancellation Policy

Medicine Orders:

• Cancellations are allowed within 12 hours of placing the order, provided the order has not yet been shipped.
• Once the order is shipped, it cannot be canceled.

Consultation Appointments:

• Appointments can be canceled or rescheduled up to 24 hours before the scheduled time.
• Cancellation after 24 hours of the appointment will not be eligible for a refund.

3. How to Request a Refund or Cancellation:
To request a refund or cancellation, please contact our customer support team with the following details:

• Order ID or Appointment ID.
• Reason for cancellation or refund request.
• Supporting documents (for damaged or incorrect products, such as photos).
• Our team will review your request and provide a resolution within 5-7 business days.

4. Exceptions to Refunds and Cancellations:

• Customized or personalized Ayurvedic formulations are not eligible for refunds or cancellations.
• Products purchased under special offers, discounts, or campaigns (e.g., the 1000 Baby Treatment Program) may not be eligible for refunds.