General Policy

At Pulamanthole Mooss, we take utmost care to ensure that our products are prepared, packed and delivered with high quality standards. Due to the nature of Ayurvedic and wellness products, we follow a strict returns and refund policy to ensure product safety and hygiene.

By placing an order on our website, you agree to the terms mentioned below.

Returns Eligibility

Returns are accepted only under the following conditions:

  • The product received is damaged, leaked or broken at the time of delivery

  • The product delivered is incorrect or different from what was ordered

  • The product is expired at the time of delivery

No returns will be accepted for:

  • Opened or used products

  • Products damaged after delivery

  • Products returned without original packaging

  • Orders placed incorrectly by the customer

Return Request Timeline

  • Return requests must be raised within 24 hours of delivery.

  • Requests received after this period may not be considered.

Customers must provide:

  • Order ID

  • Clear photos and unboxing videos of the product and packaging

  • Brief description of the issue

Refund Policy

Once the return request is reviewed and approved:

  • A replacement or refund will be initiated at our discretion

  • Refunds (if applicable) will be processed to the original payment method

  • Refund processing time may take 7–10 business days after approval

Shipping charges, if any, are non-refundable unless the error occurred from our side.

Cancellation Policy

  • Orders can be cancelled only before dispatch.

  • Once the order is shipped, cancellation requests will not be accepted.

  • Refunds for approved cancellations will be processed within 5–7 business days.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or partially used products

  • Customized or special-order items

  • Products purchased during clearance or promotional sales (unless damaged)

Damaged Shipment Responsibility

If a package appears tampered with or damaged at the time of delivery, customers are advised to:

  • Refuse delivery, or

  • Inform us immediately with proper evidence

Pulamanthole Mooss will assist in resolving the issue but shall not be responsible for damages reported after the allowed timeframe.

Right to Refuse Returns

Pulamanthole Mooss reserves the right to refuse returns or refunds if:

  • The return request does not meet policy criteria

  • Evidence provided is insufficient or invalid

  • There is suspected misuse or fraudulent activity

Policy Modifications

This Refund & Returns Policy may be updated or modified at any time without prior notice. Continued use of the Website constitutes acceptance of the revised policy.

Contact for Refund & Returns

For any return, refund or cancellation-related queries, please contact:

📞 Customer Support / Grievance Contact: +91 94465 67506
📧 Email: info@pulamantholemooss.com

Last Updated: 01/01/2026